Return Policy
Customers have 30 days from the date of purchase to return an instrument for full credit. Credit will be applied to original method of payment for the order.
For a period of 30 days from the date of purchase STERIS Animal Health will accept the return of each new Surgical-Grade Animal Health surgical instrument (i.e., German-grade and Middleline only) sold in the United States by STERIS AH or its authorized agents in accordance with the terms of this return policy. Please contact a STERIS Animal Health Customer Care Representative for return authorization.
Instruments will not be processed for return without a Return Authorization Number. Instruments must be in unused condition and in the original packaging to be returned. Custom-made, color-coded, etched and specially sourced instruments, and instruments that have been sterilized, taped, modified or abused, may not be returned. Customer is responsible for returning instruments to STERIS Animal Health. STERIS AH will issue FedEx Call Tags and merchandise return labels if the return is a result of STERIS AH’s mishandling (shipping error, etc.).
Contact Customer Care today to request a return authorization.
Call 1.844.540.9810
